DVLA holiday opening hours have returned the contact centre to normal Saturday service, while a fictional blank plastic card has decided that its first call should be to announce a personal administrative renaissance.
The DVLA holiday schedule says the contact centre is open on Saturday 3 January during normal hours, while online services remain available through the festive period. The timetable is practical. The fictional card has taken this as proof that it should be given a dedicated desk and a very small customer charter.
DVLA holiday opening hours meet the blank card
Opening information helps people know when they can contact the service. That is useful. At the imaginary Bureau of Sensible Queues, a toy car has asked whether normal hours include time for it to reconsider a parking manoeuvre from 2018. The adults have gently explained that it does not.
The online services remain available even when the contact centre timetable changes. The blank card is impressed. It has proposed a twenty four hour helpline for stationery, mainly because it wants someone to listen to its thoughts about rectangles.
Holiday hours do not require a heroic comeback narrative. However, the desk calendar has circled Saturday and called it the reopening of the customer experience. The toy car has started practising a slow, dignified arrival beside the folders.
A clear timetable, with fewer dramatic keyrings
DVLA holiday opening hours put the dates in one place. That saves people searching for them while a service is closed. Meanwhile, the fictional lanyard has offered to guide callers through the options. It knows no options. It simply enjoys being near a desk.
The adults agreed that clear service information is better than a mystery. They did not agree that a blank plastic card should become deputy director of Saturday. The card has described this as an opportunity for feedback.
By the end of the meeting, the calendar was open, the online service was still available and the toy car had booked itself a slot in the stationery cupboard. The card remained convinced that normal hours had been invented for it.
Source: UK Government.
